Shipping & Delivery Policy

At Hearty Flavors, we take care in preparing every order so it reaches you just as intended.

Order Processing

Orders are generally packed within 48 hours of being placed.

Once your order has been packed and handed to our delivery partner, you will receive a shipping confirmation with the relevant delivery or tracking details where available.

Delivery timeframes begin from the time your order is dispatched, not from the time the order is placed. During peak periods, promotions or public holidays, processing and delivery may take slightly longer.

Singapore Delivery

We currently deliver throughout Singapore. You can choose from the following delivery options at checkout:

Delivery option	Timeframe	Rate
Standard	3–5 working days	free for orders SGD$35 and above.
Express	1–2 working days	SGD$10
Same-Day	Order by 1pm	SGD$20

 

Delivery Timeframes

All delivery timeframes are estimates.

While we do our best to ensure orders arrive within the stated timeframe, delays may occasionally occur due to circumstances outside our reasonable control, including courier disruptions, severe weather, public holidays or unusually high order volumes.

Working days exclude weekends and Singapore public holidays.

Delivery Address

Please ensure that your delivery address, contact number and any delivery instructions are accurate before completing your order. Hearty Flavors cannot be responsible for delays or failed deliveries caused by incorrect or incomplete delivery information provided at checkout.

If you notice an error in your delivery details, please contact us as soon as possible at hello@heartyflavors.co. We will do our best to assist before the order is dispatched.

Failed Delivery

If a delivery cannot be completed because the recipient is unavailable, the address is inaccessible or the delivery details provided are incorrect, a re-delivery fee may apply.

Where possible, our delivery partner may contact you directly to arrange delivery.

International Shipping

Our online store currently ships within Singapore only. If you would like to have Hearty Flavors delivered internationally, please contact us directly at hello@heartyflavors.co.

International shipping is considered on a case-by-case basis, and shipping costs will be quoted upon request based on the destination, parcel size and available delivery options.

Customers are responsible for any applicable customs duties, taxes, import fees or other charges imposed by the destination country.

Lost, Delayed or Damaged Deliveries

If your order appears to be significantly delayed, lost or arrives damaged, please contact us at hello@heartyflavors.co with your order number and relevant details.

For damaged orders, please include clear photographs of the parcel and affected products where possible.

We will review the issue and assist with the appropriate next steps in accordance with our Returns & Refunds Policy.